education
Michigan State University: East Lansing, MI
B.A. in Professional Writing with Honors May 2007
Emphasis in Digital & Technical Communication
Additional coursework in Business and Advertising
Cumulative GPA: 3.95/4.0
work experience
Account Manager : Google
Ann Arbor, MI
May 2007 - Present
- Collaborate internationally to improve products and processes
- Provide excellent customer service to Google Checkout customers and users
- Analyze and develop cross-selling strategies across different products
- Develop and implement training tools
Independent Contractor: S.A. Peters & Associates, Inc.
East Lansing, MI
September 2005 - May 2007
- Provided customer-focused marketing assistance and consulting to multiple banks
- Collaborated to analyze and create strategic marketing plans
- Conceptualized, designed and produced direct mail pieces, brochures, flyers, Excel spreadsheets,
and PowerPoint presentations
- Planned, developed and produced company and bank web sites
Office Manager: The Gate Performing Arts Center
East Lansing, MI
July 2005 - May 2006
- Managed daily office activity
- Developed and implemented office processes and procedures to improve efficiency
- Created and coordined advertising opportunities in Mid-Michigan area
- Wrote, edited and distributed newsletter to over 800 patrons
Content Editor: WIDE at Michigan State University
East Lansing, MI
December 2005 - May 2006
- Created and edited content for websites
- Analyzed and assited in restructuring organization of site
- Participated in development of usability studies
- Worked collaboratively to redesign community website
Copy Editor: Freelance
Intern: Accident Fund Insurance Company of America
Corporate Communications Department
Lansing, MI Fall 2003- July 2005
- Wrote, edited and distributed bi-weekly newsletter to over 500 employees
- Collaborated to plan and coordinate large scale events including all employee annual meetings, annual holiday parties, etc.
- Participated in creating print and radio advertising materials
skills & proficiencies
- Extensive experience with HTML, CSS,
Adobe Photoshop, Macromedia Dreamweaver, Microsoft Office and FrontPage
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Ability to communicate extensive and complex ideas simply and effectively
- Proficient in Macromedia Director and Microsoft Access
